CUSTOMER
PROVOSO CUSTOMER
PROVOSO Customer provides an enterprise view of true customer performance and a forward looking forecast. Using data science and machine learning, it reveals time critical insights to operating your business.
PROVOSO Customer
Global Customer Organization
Customer Forensics
Customer Performance & Profit Optimizer
Contracts Manager
Customer Sales & Opportunity Insights
GlobalView
USE ADVANCED TECHNOLOGY TO MANAGE CUSTOMER ORGANIZATIONS
PROVOSO Global Customer Organization
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Provides visibility into enterprise-wide customer data
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Utilizes AI and machine learning to automate cleansing data such as organization, naming, activity, consumption and product mix
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Provides a transaction set to consolidate all customer and prospect accounts under a single master account
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Provides import tools and process support for teams across your company
A 360 VIEW OF CUSTOMERS
PROVOSO Customer Performance & Profit Optimizer
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Consolidates customer records by:
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Reviewing all customer systems of record
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Provides a 360 reporting on customers across the enterprise
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Sales, Marketing and lines of business can use the tool to improve customer profit and service performance
COMPREHENSIVE CUSTOMER FORENSICS
PROVOSO Customer Forensics
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Provides a view for internal users to see customer performance across the enterprise
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Delivers real-time critical information about your customer, such as:
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Customer performance metrics
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Financial metrics
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Delivery and operations excellence metrics
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Customer satisfaction ratings and issues
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Quality and compliance metrics
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The tool can also launch a workflow to conduct analysis with all stakeholders
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Different functions will have different criteria for a scorecard:
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Profitability
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Revenue growth
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Force rankings
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Sustainability
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Legal - supplier audit, social compliance and contract status
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Forensics are created based on the user’s role
SALES & MARKETING INSIGHTS
PROVOSO Customer Sales & Opportunity Insights
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Unified data for customers, sales pipeline, market research and more
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Advanced technologies apply learning to help your teams target opportunities
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Generate visualizations by customer and prospects
Companies can now be confident that their customer information is consolidated and any potential issues are presented and managed accordingly.
ALL YOUR CONTRACT DATA IN ONE PLACE - DIGITIZED
PROVOSO Contracts Manager
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Uses data science learning to digitize and ingest customer agreements across the company
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Organizes customer agreement data in accordance with your managed customer naming and contract structure frameworks
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Provides critical visibility into their overall standing with the company
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Enables dramatic improvement in managing customer profitability and service performance
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Improve supplier and operating risk by staying informed of critical terms and milestones
HARNESS THE POWER OF COMBINING EXTERNAL DATA WITH YOUR DATA - USING ADVANCED TECHNOLOGIES
PROVOSO GlobalView
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PROVOSO GlobalView harvests data from valuable sources outside your company
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Includes suppliers, competitive and market research, quality, test, labs, regulatory, partners, subscriptions, credit, etc.
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Unifies data and leverages PROVOSO Advanced Technologies
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Provides powerful decision visibility and insights
